---
title: How to Add or Manage Users
description: Add users, update user details, and manage permissions for billing, locations, devices, playlists, messaging, and more.
---

[Skip to content](https://help.custom-channels.com/add-manage-users#main-content)

English

Show submenu for translations

[![CC logo](https://help.custom-channels.com/hs-fs/hubfs/CC%20logo-1.png?width=300&height=54&name=CC%20logo-1.png)](https://www.custom-channels.com/)

- [Home](https://www.custom-channels.com/)
- [Pricing](https://www.custom-channels.com/pricing/)
- [Blog](https://www.custom-channels.com/blog/)

Open main navigation

Close main navigation

- [Home](https://www.custom-channels.com/)
- [Pricing](https://www.custom-channels.com/pricing/)
- [Blog](https://www.custom-channels.com/blog/)
- English
  
  Show submenu for translations
- [Client Dashboard](https://app.custom-channels.com/auth/login)

[Client Dashboard](https://app.custom-channels.com/auth/login)

 Find help or browse a topic

- There are no suggestions because the search field is empty.

1. [Custom Channels Help Center](https://help.custom-channels.com/?hsLang=en)
2. [Getting started](https://help.custom-channels.com/getting-started?hsLang=en)

# How to Add or Manage Users

## Add users to your account and control what they can view or manage.

If you have permission to manage users, you can add new logins and update user access from the Custom Channels App.

### Add a new user

1. Click the **profile icon** in the top-right corner.
2. Click **Users**.
3. Choose **Add User**.
4. Enter the user's email, first name, last name, phone number, time zone, and temporary password.
5. Click **Add User**.
6. After the user is created, choose the permissions they should have.

### Manage an existing user

Open **Users**, select the user, and update their permissions.

Permissions are available separately for areas such as **Users, Billing, Locations, Devices, Schedules, Playlists, Messaging,** and **Groups**. Each area can have view or manage access.

**Playlists \> manage** is required for a user to edit playlists. **Admin \> super** gives the user full access to the customer account.

If you cannot see or manage Users, ask your account administrator to update your permissions.

- [Getting started](https://help.custom-channels.com/getting-started?hsLang=en)
- [Troubleshooting](https://help.custom-channels.com/troubleshooting?hsLang=en)
- [Dashboard & Scheduling](https://help.custom-channels.com/dashboard-scheduling?hsLang=en#main-content)

    - [Messages](https://help.custom-channels.com/dashboard-scheduling?hsLang=en#messages)
- [Billing & Account](https://help.custom-channels.com/billing-account?hsLang=en)
- [Service & Licensing](https://help.custom-channels.com/service-licensing?hsLang=en)

[![CC logo](https://help.custom-channels.com/hs-fs/hubfs/CC%20logo-1.png?width=300&height=54&name=CC%20logo-1.png "CC logo")](https://www.custom-channels.com/)

**Still need help?**  
Contact our support team and we’ll point you in the right direction.

[Contact Support](https://www.custom-channels.com/contact/)

<https://www.linkedin.com/company/customchannels/>

Copyright © 2026, Custom Channels