--- title: Custom Channels Touch Screen Player Quick Start Guide description: Custom Channels Touch Screen Player Quick Start Guide. Your audio touch screen player has been shipped preloaded with music and is ready to play after setting up a few simple things. --- [Skip to content](https://help.custom-channels.com/custom-channels-touch-screen-player-simple-setup#main-content) English Show submenu for translations [![CC logo](https://help.custom-channels.com/hs-fs/hubfs/CC%20logo-1.png?width=300&height=54&name=CC%20logo-1.png)](https://www.custom-channels.com/) - [Home](https://www.custom-channels.com/) - [Pricing](https://www.custom-channels.com/pricing/) - [Blog](https://www.custom-channels.com/blog/) Open main navigation Close main navigation - [Home](https://www.custom-channels.com/) - [Pricing](https://www.custom-channels.com/pricing/) - [Blog](https://www.custom-channels.com/blog/) - English Show submenu for translations - [Client Dashboard](https://app.custom-channels.com/auth/login) [Client Dashboard](https://app.custom-channels.com/auth/login) Find help or browse a topic - There are no suggestions because the search field is empty. 1. [Custom Channels Help Center](https://help.custom-channels.com/) 2. [Getting started](https://help.custom-channels.com/getting-started) # Custom Channels Touch Screen Player Quick Start Guide ## Your audio touch screen player has been shipped preloaded with music and is ready to play after setting up a few simple things. Home Screen ![touch-screen-player-front](https://help.custom-channels.com/hs-fs/hubfs/touch-screen-player-front.png?width=374&height=227&name=touch-screen-player-front.png) Connection Panel ![cc-touch-screen-connection-panel](https://help.custom-channels.com/hs-fs/hubfs/cc-touch-screen-connection-panel.png?width=336&height=221&name=cc-touch-screen-connection-panel.png) --- ### Three Connections #### **1. Audio Cable** A **3.5mm stereo "headphone" jack** is required to connect the player to your amplifier. You can also use the included **audio cable convertor** to convert the 3.5 to an RCA cable if you are currently using RCA connections. Connect the audio cable to the port with the **headphone symbol** located next to the USB port. --- #### **2. Ethernet Cable** If you are using an **Ethernet cable** to connect to the Internet, go ahead and connect it to the player now. If you will be using **Wi-Fi**, then we will set that up after the unit has been powered up. --- #### **3. Power Cable** Connect the provided **power cord** to the port labeled **DC** on the player and then plug the other end into your outlet. --- ### Up and Running #### **The Home Screen** The player will boot up and go thru several start up screens. In about **30 seconds** it will arrive at the **Home Screen** and display Program, Song and Artist information. If the unit is configured for dual audio output, you will also see a **Zone** selection option. The Zone name can be customized by contacting our support team. Simply touch the Zone name to change the screen display to the desired zone. --- #### **Check Your Audio** > At this point, you should have music playing overhead if you have connected the audio cable to your amplifier and have the amplifier turned up. If you do not hear music overhead, you can disconnect the audio cable from the back of the player, and the speakers should be playing music. This indicates the player is operating properly, and you need to correct the amplifier settings. --- #### **Music & Code Updates** Music is streamed in real time, and the player keeps a small local cache, so playback continues through brief network outages. The player must remain connected to receive periodic code updates and ensure music plays without interruption. Refer to the network section to set up Wi-Fi and confirm Internet connectivity. --- #### **Program Selection** If your player has been loaded with multiple programs, you can refer to the Program Selection section to learn how to change the program and create your own unique mix. --- ### That's It > Simple set up, reliable playback, and control at your fingertips! --- ### Network Connectivity The player can be connected to the Internet using the Ethernet port or local Wi-Fi. #### **Wired: Ethernet** For Ethernet, simply connect an **Ethernet cable** to the port located on the back edge of the player. Ethernet port on the back edge of the player ![cc-touch-screen-ethernet-port](https://help.custom-channels.com/hs-fs/hubfs/cc-touch-screen-ethernet-port.png?width=277&height=182&name=cc-touch-screen-ethernet-port.png) --- #### **Wireless: Wi-Fi Settings** For Wi-Fi connectivity, select the **settings cog** on the lower left of the Home screen. Once on the **Player Info and Settings** page, tap the word **Configure** located to the right of Wi-Fi Settings. Player Info and Settings page ![cc-touch-screen-wifi-settings](https://help.custom-channels.com/hs-fs/hubfs/cc-touch-screen-wifi-settings.png?width=338&height=196&name=cc-touch-screen-wifi-settings.png) --- #### **Join: Select a Network** Select the Wi-Fi network and follow instructions to enter the password. The player will confirm when the unit is connected. Once connected you can tap the **arrow** to go back to the Settings page and then tap the **Home icon** to go back to Home screen. Select a Wi-Fi network ![cc-touch-screen-select-network](https://help.custom-channels.com/hs-fs/hubfs/cc-touch-screen-select-network.png?width=345&height=238&name=cc-touch-screen-select-network.png) --- #### **Confirming Connection** > Connectivity status can be verified locally on the player status icon in the upper left corner. It is always advisable to have the Ethernet connected to the player and the network gear prior to powering up the player. The icon will go green when it first connects to the server. > > Please note, if the player is powered up and makes an initial connection attempt prior to the Ethernet cable being connected, then the player will have to wait for the next attempt which will occur every **15 minutes**. Additionally, the player can be forced to attempt a check-in by "pressing and holding" the connected status icon for a few seconds. The player will then attempt check-in regardless of the 15-minute interval timing. --- ### Need Help? **Web:** [Custom-Channels.com/player](https://custom-channels.com/player) **Email:** [support@CustomChannels.net](mailto:support@CustomChannels.net) [Custom Channels Touch Screen Quick Start Guide (PDF)](https://help.custom-channels.com/hubfs/Custom%20Channels%20-%20Touch%20Screen%20Quick%20Start%20Guide.pdf) - [Getting started](https://help.custom-channels.com/getting-started) - [Troubleshooting](https://help.custom-channels.com/troubleshooting) - [Dashboard & Scheduling](https://help.custom-channels.com/dashboard-scheduling#main-content) - [Messages](https://help.custom-channels.com/dashboard-scheduling#messages) - [Billing & Account](https://help.custom-channels.com/billing-account) - [Service & Licensing](https://help.custom-channels.com/service-licensing) [![CC logo](https://help.custom-channels.com/hs-fs/hubfs/CC%20logo-1.png?width=300&height=54&name=CC%20logo-1.png "CC logo")](https://www.custom-channels.com/) **Still need help?** Contact our support team and we’ll point you in the right direction. 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