---
title: No Audio – Player Not Connected to the Network
description: If your Compact Player has a red or no audio light, or if your LCD screen says “Try Another Preset” or “Disconnected,” the player is not receiving music. This is likely a network or internet issue.
---

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# No Audio – Player Not Connected to the Network

## If your Compact Player has a red or no audio light, or if your LCD screen says “Try Another Preset” or “Disconnected,” the player is not receiving music. This is likely a network or internet issue.

**1. Check the Player Status**

- Compact Player: Look at the **audio light**
  
    - ✅ Green = music is reaching the player
    - ❌ Red or no light = network issue (or account billing issue)
- LCD Player: Check the screen
  
    - ✅ Shows artist/song = connected
    - ❌ Shows “Try another preset” or “Disconnected” = network issue

---

**2. Confirm Account Status**

- Make sure your account payment is up-to-date
- Reach out to **Customer Service** if there is any question regarding the active status of your account

---

**3. Troubleshoot the Network**

- Make sure the player is **plugged into your router or switch**
- **Restart your network** if safe to do so
- Reach out to **your IT person or provider** — Custom Channels does not manage your local network

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