---
title: Troubleshooting | Custom Channels Help Center
description: Fix sound, playback, and connection issues quickly.
---

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1. [Custom Channels Help Center](https://help.custom-channels.com/)
2. [Troubleshooting](https://help.custom-channels.com/troubleshooting)

# Troubleshooting

 Fix sound, playback, and connection issues quickly.

- [No Music Is Playing – Start Here](https://help.custom-channels.com/no-music-playing)
- [Hearing Static or Buzzing? Here's What It Means.](https://help.custom-channels.com/static-or-noise-in-music)
- [Can’t Hear the Playlist I Selected?](https://help.custom-channels.com/cant-hear-selected-playlist)
- [What Does a Yellow/Orange Network Light Mean?](https://help.custom-channels.com/yellow-network-light)
- [No Audio – How to Quickly Identify the Issue](https://help.custom-channels.com/no-audio)
- [Which Music Player Do I Have?](https://help.custom-channels.com/identify-your-player)
- [How to Change or Remove a Schedule from a Device](https://help.custom-channels.com/change-remove-schedule-device)
- [My Device Isn’t Showing Up or Updating in the App](https://help.custom-channels.com/device-not-showing-up-or-updating)
- [Fix “Remote Service Error: Authorization Not Valid” in BluOS with Custom Channels](https://help.custom-channels.com/fix-remote-service-error-bluos)
- [How to Set a Static IP on LCD](https://help.custom-channels.com/set-static-ip-lcd-player)
- [My Music Is Skipping or Cutting Out](https://help.custom-channels.com/music-skipping-or-cutting-out)
- [Troubleshooting Custom Channels on Sonos](https://help.custom-channels.com/sonos-troubleshooting)
- [LCD Shows “Unavailable” or “Try Another Preset”? Here's What It Means](https://help.custom-channels.com/lcd-unavailable-or-try-another-preset)
- [What Do the Lights on a Compact Player Mean?](https://help.custom-channels.com/what-do-the-status-lights-on-a-compact-player-mean)
- [No Audio – Player Not Connected to the Network](https://help.custom-channels.com/no-audio-network-issue)
- [No Audio – Player Shows It’s Receiving Music](https://help.custom-channels.com/no-audio-av-issue)

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- [Getting started](https://help.custom-channels.com/getting-started)
- [Troubleshooting](https://help.custom-channels.com/troubleshooting)
- [Dashboard & Scheduling](https://help.custom-channels.com/dashboard-scheduling#main-content)

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