Can’t Hear the Playlist I Selected?

If you selected music but do not hear it at the location, first make sure the correct Playlist or Schedule is assigned to the device.

Check what is assigned

1. Click Locations in the left navigation.
2. Open the Devices tab.
3. Find the device and check its Status.
4. Click the settings icon, then open Playlist Management.
5. Confirm the correct Playlist or Schedule is assigned.

If a Schedule is assigned, the Schedule determines which playlist should be playing at that time.

Still no music?

• If the device shows Playing Stream but you still hear no audio, see No Audio - Player Shows It’s Receiving Music.
• If the device shows Disconnected, see No Audio - Player Not Connected to the Network.
• If the device is missing or not updating, restart it by unplugging it for 10 seconds, then plug it back in and refresh the App.

Want a guided walkthrough? If you are already signed in, launch the Manage Your Devices guide.