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My Device Isn’t Showing Up or Updating in the App

Check your device in Locations and restart it if it is missing or not updating after migration.

If a device is missing from the App or does not appear to be updating, start in Locations.

Check the device

  1. Click Locations in the left navigation.
  2. Open the Devices tab.
  3. Find the device and check its Status.

Playing Stream means the device is set up and streaming. Disconnected or Pending means it is not currently showing as actively streaming.

If the device is missing or not updating

  1. Unplug the device from power.
  2. Wait 10 seconds.
  3. Plug it back in.
  4. Give it a moment to reconnect, then refresh the App and check Locations > Devices again.

If the device still does not appear or remains disconnected, contact Custom Channels Support.

Want a guided walkthrough? If you are already signed in, launch the Manage Your Devices guide.

Want a guided walkthrough? If you are already signed in, launch the Dashboard Tour guide.