Service & Licensing

Learn how the service works, including licensing, accounts, and usage.

• Setting Up Custom Channels: Traditional Speakers, Bluetooth, Sonos, and Bluesound
• How Do I Upgrade from Core to Control?
• All Access, ReMix and Ethos Are Now Core, Control and Customize
• Where Do I Find My Device MAC Address or Serial Number?
• What are Custom Channels Support Hours?
• Do I Need an AllTrack License with Custom Channels?
• Does Custom Channels Use AI-Generated Music?
• Can I Use Custom Channels in a Gym or Fitness Studio?
• Can I Use Custom Channels in a Bar or Club? 
• Is Your Music Fully Licensed for Business Use?
• What to Do If You Receive Mail or Emails from ASCAP, BMI, SESAC, or GMR
• What If My Venue Uses DJs, Trivia, or Live Music Along With Custom Channels?
• What Platforms Can I Stream Custom Channels On?